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Making a gift to the National Network for Oral Health Access is one of the easiest ways to positively impact our work, enhance our services, and help our community strengthen and increase access to oral health services. NNOHA is a 501(c)(3) non-profit organization. Your contributions are tax-deductible to the extent permitted by law.
Join & Renew
NNOHA is the largest group of safety-net oral health practitioners in the country, and our members all share a commitment to increasing access to quality oral health care for underserved populations. NNOHA is committed to providing the highest quality resources and support designed to meet the unique needs of our members and their programs.
Reports to:
Executive Director
General Description:
The National Network for Oral Health Access (NNOHA) is a nationwide membership organization of oral health professionals and other supporters seeking to improve access to care for patients in federally qualified health centers and other safety net systems.
Membership: Responsible for maintaining the membership database, developing and implementing programs to maintain and increase membership, managing the annual dues collection process, and providing customer support to members, potential members, and others who contact NNOHA. Provide support for the NNOHA Annual Conference Membership Committee activities, staff the membership booth, and perform other duties at the conference as assigned. Support the Membership Committee and its subcommittees.
Governance: Responsible for volunteer recruitment and appointment process, annual committee evaluation process for all NNOHA committees, Board meeting logistics, Board book creation and dissemination, and staff support for the Board Development and Governance Committee.
Primary Areas of Responsibility:
1. Membership
Develop and implement communications for new members.
Develop and implement recruitment and retention strategies.
Manage the renewal process for existing members.
Prepare reports on the data and analysis of membership activity.
Produce statistical reports on current membership levels, trends, etc.
Maintain and develop Salesforce database. Duties include, but are not limited to, removing duplicates, data corrections (customization and development), building reports and dashboards, entering donations and payments, and uploading new contacts and accounts.
Develop and maintain a new member welcome packet that informs new members of their rights and responsibilities.
Collaborate with the communications team to prepare and implement integrated cross-media marketing strategies supporting membership goals.
Direct the creation, distribution, and analysis of member surveys.
Lead and support the Ambassador Program and its members and collect data on activities for reporting.
Plan membership booth exhibitor opportunities to support NNOHA strategic priorities; plan and manage expenses within approved budget, calculate return on investment for all activities
2. Governance
Manage committee appointment process
Manage annual committee evaluation process for all NNOHA committees
Coordinate all Board meeting logistics, including Board book development, meeting logistics, board portal, and Board activities at the Annual Conference
3. Committee Support
Develop agendas and schedule meetings in support of the Membership Committee and three (3) Subcommittees.
Work in collaboration with the Executive Director to support the Board Development and Governance Committee and Board of Directors.
4. NNOHA Annual Conference
Participate in planning the Annual Conference and the annual membership meeting.
Attend the Annual Conference and provide on-site registration and membership services (requires weekend work and extensive hours during the week of the conference).
Audit membership status of conference registrants for appropriate conference rates.
Other support as needed.
5. Other Organizational Support
Answer NNOHA phone lines
Assist with general inquiries via email
Attend staff meetings and other meetings as needed
Work collaboratively across departments on assigned projects
Education and Experience
Bachelor’s degree or equivalent experience.
3-5 years of membership experience in an association
Highly organized and customer service-oriented, with strong attention to detail.
Comprehensive knowledge of general office practices and procedures.
Experience with MS Office Suite, Zoom, Google Workspace, and Salesforce required.
Experience with Mail Chimp, Slack, and Wix is a plus.
Skills
Ability to work collaboratively in a remote environment
Ability to work in a completely electronic and remote environment
Ability to manage multiple tasks
Strong interpersonal skills
Ability to write clear, succinct, grammatically correct email messages
Ability to grammatically edit large amounts of text/content
High level of accuracy
Time management skills
Ability to meet deadlines and complete daily activities
Must maintain strict confidentiality in performing duties regarding financial transactions and Committee meetings
Physical Demands
May spend long hours sitting and using office equipment. Occasional lifting of supplies and materials. Must be able to travel out-of-town to attend the annual Board Retreat, staff retreats, NNOHA Annual Conference, and oral health industry conferences.
Position Type
Full-time, remote.
Salary Range
$55,000 – $60,000
NNOHA offers a monthly health insurance stipend, dental insurance, vision insurance, and disability options. We provide 12 paid holidays, paid time off, sick leave, a retirement plan with up to 4% salary matching, and a monthly internet stipend.
To apply for this position, submit your resume and cover letter to hr@nnoha.org.
Manager, Membership and Governance
