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My Community Dental Centers
May 24, 2022
The Dental Director (DD) reports directly to the Chief Executive Officer (CEO) and supports the clinical management of the organization. The DD is required to maintain a highly effective working relationship with everyone involved in recruiting to foster recruitment and retention of the finest available professional staff (dentists and hygienists). The DD is responsible for partnering with the Chief Operations Officer (COO) and other staff to ensure efficient and quality care is provided by clinical staff. The DD acts on behalf of the CEO in interactions with the professional staff, clinical support staff, and the management team. Given this authority the DD has the responsibility of a leader, clinical consultant, fact gatherer, liaison, spokesperson, and manager depending on the need and situation. These responsibilities involve professionals within MCDC team as well as outside constituents.
Typical Duties and Responsibilities
Support and give counsel to the CEO, and other members of the management and leadership team in the development of continuous quality improvement and patient experience strategy as it relates to clinical staff and initiatives.
Collaborate with the CEO and other DDs to develop and administer doctor assessments and performance development plans which support quality improvement, patient experience, and clinical/operational efficiencies.
Oversee the clinical quality and adverse event program.
Onboard new dentists in collaboration with the operations team.
Provide counsel, clinical coaching and mentoring to dentists.
Recognize strong providers for their performance and “coach-up” below-average performers.
Travel to various centers as needed to work with clinical staff as well as administrative meetings.
Spend time as needed performing in a manner consistent with other dentists to render clinical care to patients as scheduled and to stay “in-touch” with our dental center activities.
Provide chart reviews to adhere to quality control policies and procedures.
Respond to Billing inquiries/tickets and production adjustments as needed.
Manage and maintain the MCDC Dental Formulary and work with vendors to ensure accuracy.
Work with contracted dental laboratories to maintain quality controls.
Support the MCDC recruiting team by participating in the interviewing process
Support of the MCDC mission, vision, values, and operating norms.
Other duties and tasks as assigned.
Knowledge, Skills, Abilities
In depth knowledge of current best practices within the dental and healthcare industry.
Excellent interpersonal and oral and written communication skills.
The ability to remain organized and detail-oriented while working in a fast-paced environment.
The skill to multi-task effectively without compromising the quality of your work.
Good analytical and problem-solving skills with the disposition to thrive under pressure.
Self-motivation and ability to work both independently and as a reliable team member.
Ability to be impartial and separate DD role from clinical dentist role when dealing with fellow dentists on clinical or administrative initiatives.
Ability to have difficult discussions with underperforming dentists, develop action plans for improvement and follow-up on desired results.
Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time.
Ability to negotiate conflict and maintain constructive working relationships with people at all levels of an organization.
Ability to travel throughout disperse geographical region. Travel needs will vary but can be as high as 60% at times.
The qualified candidate will possess a degree in dentistry, either DDS or DMD
The qualified candidate will possess an understanding of billing practices and coding, with specific experience in Medicaid billing/coding.
A commitment to health care improvement as documented by membership in appropriate professional organizations and attendance at meetings which have the primary function of imparting knowledge related to continuous quality improvement.
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Desired Start Date