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NNOHA is the largest group of safety-net oral health practitioners in the country, and our members all share a commitment to increasing access to quality oral health care for underserved populations. NNOHA is committed to providing the highest quality resources and support designed to meet the unique needs of our members and their programs.
Wednesday, August 12, 2026
Wednesday, August 12
3pm PT / 4pm MT / 5pm CT / 6pm ET
Explore practical strategies to strengthen front office operations and improve the patient experience in dental settings. Speakers will discuss approaches to patient scheduling, appointment flow, intake and registration processes, insurance verification workflows, and communication strategies that support efficient daily operations. The session will also highlight coordination between front office staff, dental assistants, and providers to reduce barriers, minimize patient frustration, and create a more seamless care experience. Participants will hear real-world examples and actionable strategies to support stronger teamwork, improve workflow efficiency, and enhance patient satisfaction.
Learning Objectives:
Identify strategies to improve patient scheduling, appointment flow, and front office workflows.
Discuss approaches to insurance verification, patient intake, and communication that support a positive patient experience.
Explore coordination strategies between front office staff, dental assistants, and providers to improve operational efficiency and reduce patient frustration.
Speakers: Andrea Dickhaut and Charmaine Idlett
1.0 CDE will be offered. Attendees must register and attend via their own registration link to receive CDE.
Webinar 8/12/26: Front Office Fundamentals: Improving Workflow and Patient Satisfaction
