TRAINING MODULES & MATERIALS
Resources | Other Dental Program Management Resources
The PowerPoint slides for the Think YES to Care Customer Service Training are available for download below. A script for the facilitator is also included. The script outlines when handouts and activities are needed. Refer to the “Materials” section below to download the handouts for this training.
The handouts used for the sessions are listed below. These handouts are referenced and utilized throughout the Think Yes to Care training. The PowerPoint presentation includes prompts for when each handout is needed. There are also other materials listed below including a sign-in sheet template, posters for the training, and an overview of the Think YES to Care model. It is recommended that all handouts be printed and supplied to training participants.
Empathetic Communication handout
Difficult Conversations handout
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