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About KinderSmile Foundation

KinderSmile Foundation was founded in the community and for the community. Since establishment in 2007, our mission has been to provide underserved children, perinatal women, and families with access to comprehensive dental care and educate underserved children and their families on the importance of dental hygiene. We envision a future where every child has access to a dentist, and preventable dental diseases are eradicated.

As an organization that bridges the gap in access to care for vulnerable communities in the state, we ensure that the patients and community receive quality care at the highest ethical caliber, valuing checks and balances.

Position Overview

Position Title: Front Desk Patient Coordinator

Department: Dental Home (Front Desk / Patient Services)

Reports To: Dental Home Director

Role Type: Administrative (Non-Clinical)

FLSA Classification: Non-Exempt

Employment Type: Full-Time or Part-Time (schedule varies by Dental Home)

Pay Range: $17.00 – $21.00 per hour

Primary Location: KSCOHC Trenton, NJ (flexibility to fill in at other locations as needed)

Position Summary

As a KinderSmile Foundation bilingual Front Desk Patient Coordinator (FDPC), you are responsible for providing support to dental professionals and ensuring a comfortable, efficient, and professional environment for patients. You will manage exceptional patient support and smooth front desk operations, including greeting patients, managing appointments, verifying insurance eligibility, handling billing, and maintaining a clean and organized workspace.

You will work collaboratively with Dentists, Dental Hygienists, Dental Assistants, and other Dental Home staff and volunteers, fostering a team-oriented atmosphere. This position requires an interest in Public Health and community service, along with excellent organizational, communication, and interpersonal skills. You are ethical, friendly, punctual, reliable, and have an affinity for working with children.

Essential Duties & Responsibilities

1. Patient Care & Customer Service: Provide supportive, professional intake and assistance to patients and families in person, by phone, and by text before and after each appointment; greet patients and maintain a clean, organized front desk aligned with KinderSmile Foundation's philosophy of Education, Intervention, and Prevention.

2. Scheduling & Appointment Management: Review patient schedules and charts; schedule appointments using recall, quickfill, and follow-up lists; confirm all appointments in advance and verify insurance eligibility prior to each visit; track lab cases to ensure timely pickup, return, and scheduling of each treatment step.

3. Insurance, Billing & Collections Integrity: Verify CDT codes against provider notes before processing walkouts; process claims and pre-authorizations daily; collect accurate payments; complete and balance Daily Log Sheets; follow KinderSmile Foundation cash-handling protocols.

4. Accounts & Administration: Upload required documents to Eaglesoft SmartDocs; reconcile in-kind patient accounts; respond promptly to billing company requests; process End-of-Day, End-of-Month, and End-of-Year Eaglesoft reports.

5. Policies & Regulatory Compliance: Follow all policies and procedures approved by the CEO and COO; adhere to KinderSmile Foundation's Standard Operating Procedures and applicable regulatory standards including OSHA and HIPAA.

Qualifications

Education & Credentials:

• High school diploma or equivalent

• Current BLS/CPR certification preferred

Experience:

• Previous experience in a dental office working with pediatric patients and an affinity for Public Health Dentistry

Skills & Proficiencies:

• Familiarity with Eaglesoft Patient Management System

• Familiarity with dental software and electronic health records

• Bilingual (Spanish): proficiency in speaking, reading, and writing required

• Good communication and telephone skills

• Organized, punctual, and reliable

• Enjoys working with children

Benefits

Subject to eligibility requirements and plan terms:

• Health, dental, and vision insurance

• 403(b) retirement plan

• Paid time off

• Professional development opportunities

Equal Employment Opportunity

KinderSmile Foundation, Inc. is an equal opportunity employer. We recruit, hire, train, promote, and administer all employment-related decisions without regard to race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, marital or domestic partnership status, sexual orientation, gender identity or expression, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.