Cost: Free

This free learning module is designed to support the dental team in understanding skills and strategies to deliver positive customer service in a dental setting. This interactive module is intended for the entire dental team from dental providers to administrative team members. 

1.25 CDE is available.

This resource was supported by NNOHA's HRSA National Training and Technical Assistance Partnership (NTTAP).

Clients experience varied levels of service depending on where they present and with whom they interact. This customer service training model and related materials will allow providers to standardize the service they provide to clients, community partners and each other. The model will assist with defining what customer service means, and create standards that are clear and measurable. It will also help strengthen efforts to provide high quality, patient centered and culturally relevant care.

This model was created in 2016, and was adapted from the Multnomah County Library Think Yes! Customer Service Initiative, and Kaiser Permanente’s CARE model in Portland, Oregon.

This training was shared with NNOHA by the Multnomah County Health Department.