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Sean Boynes, DMD, MS; Abigail Lauer, MS.
Previous analyses have demonstrated a link between a strong referral system and increased patient satisfaction, better health outcomes, and reduced cost of care. Unfortunately, medicine and dentistry share reports of difficulties and dissatisfaction with interprofessional communication and coordination of care. This presentation will review the challenges and opportunities with creating dependable referral processes. Best practices and basic guidelines developed during a multi-state learning collaborative will be presented. In addition, findings from a large cross-sectional survey on the appraisal of interprofessional referral systems involving a cohort of medical and dental clinical providers and front office staff, senior and executive health care leadership, and patient coordinators will be described.